Lost your room?

No rooms left even though you had a reservation?

You are being "walked"

So you show up at your choice of accommodation and you find that there are no rooms. You thought you had a reservation. Now your rights to a room come down to whether you had a guaranteed reservation and what time you arrived at the front desk.

It is always strongly recommended that you reserve your room with a credit card. The establishment agrees to hold your room and if you don't show or cancel by a certain time, your card is charged for the night's stay.

Without a guaranteed reservation, the establishment should still hold your room up until a certain time, usually between 4pm and 6pm. This time varies and you should keep the hour in mind if your travel plans are cutting it close.

Sometimes we meet all the requirements and still find ourselves being walked. The establishment putting you out into the elements should find you another room at a price-comparable nearby property and transport you there. If there is a price difference, they should pick it up for you. You may also ask for additional benefits since they have "walked" you, the customer who indeed has a choice in future travel arrangements.

Such as....

Such as a free phone call to your family or office; Having your calls forwarded at no charge; Future upgrades or discounts to give them another chance at your business.

-Adam Longfellow, AllStays On The Web

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