Comments on: TripAdvisor and Fake Reviews http://www.allstays.com/Features/tripadvisor-and-fake-reviews/ Stay anywhere on Earth Fri, 20 Jan 2012 02:59:09 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: hotscanner http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2523 hotscanner Tue, 12 Oct 2010 19:25:54 +0000 http://www.allstays.com/Features/?p=2243#comment-2523 Tripadvisor follow their interests. More reviews means more consumer engagement in trip planning, and that’s good for vacation rental Business Listings and other TripAdvisor advertisers. On the other hand - the more content their site has the more it grows and gets indexed by the search engine so they the number of their visitors from google and yahoo respectively increase in the long term. Quite straithorward. The more - the better. Tripadvisor follow their interests. More reviews means more consumer engagement in trip planning, and that’s good for vacation rental Business Listings and other TripAdvisor advertisers. On the other hand – the more content their site has the more it grows and gets indexed by the search engine so they the number of their visitors from google and yahoo respectively increase in the long term. Quite straithorward. The more – the better.

]]> By: Nawar Alsaadi http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2476 Nawar Alsaadi Sat, 31 Jul 2010 18:19:05 +0000 http://www.allstays.com/Features/?p=2243#comment-2476 I know for a fact that Trip Advisor does not verify the validity of reviews on their website, this is what they wrote me when I complained about a fake review few years back: “We determined that the review does meet our review criteria and will remain posted on the site. Since reviews are posted by our members on our open forum, and we do not verify the information posted in them, we are unable to provide you with proof that this member ‘reserved, stayed or actually visited ideal hotel’.” here is a summery of that incident: http://www.elliott.org/blog/we-are-not-crooks/ Regards, Nawar ex-hotel manager I know for a fact that Trip Advisor does not verify the validity of reviews on their website, this is what they wrote me when I complained about a fake review few years back:

“We determined that the review does meet our review criteria and will remain posted on the site. Since reviews are posted by our members on our open forum, and we do not verify the information posted in them, we are unable to provide you with proof that this member ‘reserved, stayed or actually visited ideal hotel’.”

here is a summery of that incident:
http://www.elliott.org/blog/we-are-not-crooks/

Regards,
Nawar
ex-hotel manager

]]> By: Google Travel, Coming to a Computer Near You « Ad Solutions Research http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2462 Google Travel, Coming to a Computer Near You « Ad Solutions Research Tue, 13 Jul 2010 15:16:46 +0000 http://www.allstays.com/Features/?p=2243#comment-2462 [...] reviews here and there? Who can truly say they do or don’t? And, many people are mad about TA’s handling of their affiliates. Let’s not dally on this objectionable [...] [...] reviews here and there? Who can truly say they do or don’t? And, many people are mad about TA’s handling of their affiliates. Let’s not dally on this objectionable [...]

]]> By: Google Travel, Coming to a Computer Near You http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2450 Google Travel, Coming to a Computer Near You Sat, 03 Jul 2010 11:18:49 +0000 http://www.allstays.com/Features/?p=2243#comment-2450 [...] here and there? Who can truly say they do or don’t? And, many people are mad about TA’s handling of their affiliates. Let’s not dally on this objectionable [...] [...] here and there? Who can truly say they do or don’t? And, many people are mad about TA’s handling of their affiliates. Let’s not dally on this objectionable [...]

]]> By: Giovanni http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2188 Giovanni Mon, 23 Nov 2009 17:28:23 +0000 http://www.allstays.com/Features/?p=2243#comment-2188 This is the Reply made by tripadvisor !!!! What "Criteria do they have? They publish anonymous defamation and they don't accept our reply (NOT Anonymous!) Dear Giloc, Thank you for taking the time to write a management response on TripAdvisor. Unfortunately, we cannot publish your response because it does not meet our posting criteria. We look forward to receiving your edited and resubmitted response through our management response form. Please see the management response guidelines posted on our site at: http://www.tripadvisor.com/pages/userrev_mgmt_rsp_rules.html We do not post management responses that contain quotations from reviews "Anonymous Traveler .you wrote that Hotel Facilities are fine (free pick up, good breakfast, place, free Palermo tours, Free trekking tours and Free day trips we add) but "it was the worst experience you had"Pity you didnt write your name so we could check if you really stayed at xxxxx or you just looked at our website. Anyway we have a huge photo guestbook that shows the happiness of our Guests :o)". Please let us know if you have further concerns. Best regards, Dan TripAdvisor Hotel Relations Team This is the Reply made by tripadvisor !!!! What “Criteria do they have? They publish anonymous defamation and they don’t accept our reply (NOT Anonymous!)

Dear Giloc,

Thank you for taking the time to write a management response on TripAdvisor.

Unfortunately, we cannot publish your response because it does not meet our posting criteria. We look forward to receiving your edited and resubmitted response through our management response form.

Please see the management response guidelines posted on our site at:

http://www.tripadvisor.com/pages/userrev_mgmt_rsp_rules.html

We do not post management responses that contain quotations from reviews “Anonymous Traveler .you wrote that Hotel Facilities are fine (free pick up, good breakfast, place, free Palermo tours, Free trekking tours and Free day trips we add) but “it was the worst experience you had”Pity you didnt write your name so we could check if you really stayed at xxxxx or you just looked at our website.
Anyway we have a huge photo guestbook that shows the happiness of our Guests :o )”.

Please let us know if you have further concerns.

Best regards,
Dan
TripAdvisor Hotel Relations Team

]]> By: Giovanni http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2185 Giovanni Sun, 22 Nov 2009 18:11:44 +0000 http://www.allstays.com/Features/?p=2243#comment-2185 Hello to all.... A question...Do you think I can take a lawyer against Tripadvisor? I mean...In Europe you cannot publish anything that offends someone or you must pay a lot of money but Tripadvisor published a very offensive comment . In this comment the anonymous wrote: "xxxxx treated us terribly. He lied to us, stereotyped us, screamed at us, and worst of all - threatned us. It was insane and scary. xxxxxx cares so much about his reputation, it's a little crazy. You can even find part of his website online where he literally finds every negative review ever written about him, and rebutts the negative points. I'm sure this one will be there soon, and I'm sure he will make up some crazy reasoning like he does with everyone else. " This is of course totally false and should be considered VERY OFFENSIVE in Europe and for this reason not legal you cannot publish that. In Europe we call it: DEFAMATION....especially if it's made by an ANONYMOUS person...Do you think I should take a Lawyer? Tripadvisor accepts this kind of ANONYMOUS comments made by anonymous persons that cannot prove they really stayed in the places (that has a name and an adress...so no anonymous) they reviewed.This is bad I think and not really legal Tripadvisor publishes without investigating these type of comments and anytime a hotel or a Guesthouse want to reply...we have a lot of problems cause "we don't follow their Criterias"!!!..WHICH Criterias if they accept this type of offensive comments made by some Anonymous?...We also received some Fake comments by persons that were supposed to be with us in the period of our Seasonal Clousure!!!...We wrote that to Tripadvisor and Tripadvisor didn't want to move away the comment!!!...We needed 1 month to demostrate that we were closed!!!...But I mean...they consider more comments made by ANONYMOUS than reply made by HOTELS with NAME and ADRESS!..This is terrible! What's your advise? Thanks a lot to all If you want I can also give you the link of this comment Hello to all…. A question…Do you think I can take a lawyer against Tripadvisor? I mean…In Europe you cannot publish anything that offends someone or you must pay a lot of money but Tripadvisor published a very offensive comment .

In this comment the anonymous wrote: “xxxxx treated us terribly. He lied to us, stereotyped us, screamed at us, and worst of all – threatned us. It was insane and scary.

xxxxxx cares so much about his reputation, it’s a little crazy. You can even find part of his website online where he literally finds every negative review ever written about him, and rebutts the negative points. I’m sure this one will be there soon, and I’m sure he will make up some crazy reasoning like he does with everyone else. ”

This is of course totally false and should be considered VERY OFFENSIVE in Europe and for this reason not legal you cannot publish that. In Europe we call it: DEFAMATION….especially if it’s made by an ANONYMOUS person…Do you think I should take a Lawyer?

Tripadvisor accepts this kind of ANONYMOUS comments made by anonymous persons that cannot prove they really stayed in the places (that has a name and an adress…so no anonymous) they reviewed.This is bad I think and not really legal

Tripadvisor publishes without investigating these type of comments and anytime a hotel or a Guesthouse want to reply…we have a lot of problems cause “we don’t follow their Criterias”!!!..WHICH Criterias if they accept this type of offensive comments made by some Anonymous?…We also received some Fake comments by persons that were supposed to be with us in the period of our Seasonal Clousure!!!…We wrote that to Tripadvisor and Tripadvisor didn’t want to move away the comment!!!…We needed 1 month to demostrate that we were closed!!!…But I mean…they consider more comments made by ANONYMOUS than reply made by HOTELS with NAME and ADRESS!..This is terrible!

What’s your advise?
Thanks a lot to all
If you want I can also give you the link of this comment

]]> By: Memory Jin http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2010 Memory Jin Thu, 10 Sep 2009 21:37:11 +0000 http://www.allstays.com/Features/?p=2243#comment-2010 If it's a big corporation, you can't trust it's motives or information to be clear. I'ts more about stock price and partnerships than actually information and integrity. If it’s a big corporation, you can’t trust it’s motives or information to be clear. I’ts more about stock price and partnerships than actually information and integrity.

]]> By: Timothy http://www.allstays.com/Features/tripadvisor-and-fake-reviews/#comment-2003 Timothy Mon, 07 Sep 2009 20:56:30 +0000 http://www.allstays.com/Features/?p=2243#comment-2003 I agree with most of what you say. Take the consensus. Throw out the best and the worst. But it has become more tainted since being acquired by the Expedia company. I agree with most of what you say. Take the consensus. Throw out the best and the worst. But it has become more tainted since being acquired by the Expedia company.

]]>