Icicle River RV Park

I do not recommend Icicle River RV Park. They have a very strict cancellation policy, even when two active fires are affecting the area near their campground. The Three Queens Fire and Little Giant Fire caused the Air Quality Index to reach the 170-185 range, which is considered unhealthy for everyone. My husband has stage 4 cancer and is currently undergoing treatment. We had hoped the air quality would improve, but seven days before our scheduled arrival, we contacted the campground to explain our health concerns.The staff instructed me to send an email and include a letter from my husband's oncologist. I followed their instructions and provided the requested documentation. After several email exchanges, I was told our request would be forwarded to the owners and that we would receive their decision. It has now been more than a week, and I have yet to hear from them. Our reservation was for 10 nights and totaled more than $1,000. This was a vacation we were truly looking forward to, and canceling was not a decision we made lightly. We live in Los Angeles and had planned to travel through Washington, but given my husband's health and the unhealthy air quality particularly in the area of this campground, his oncologist advised us not to make the trip. Every other campground we had reservations with was understanding of our circumstances and refunded our money after we explained the situation. Unfortunately, this campground has continued to ignore our request despite being provided with documentation from my husband's oncologist. We did not simply change our minds or decide we no longer wanted to go. We are following the medical advice of my husband's doctor because of his cancer and ongoing treatment. It is extremely disappointing that, under these circumstances, they would choose to keep more than $1,000 rather than show compassion and concern for a customer's health and safety. I also find their lack of transparency concerning. They pride themselves on being a longtime family-owned business, yet when I asked for the owners' names, no one would provide them. I also asked for the names of the employees I had been communicating with by phone and email, and they would not provide those either. I find that very unusual and an example of poor customer service. Based on the way our situation has been handled, the lack of communication, and the unwillingness to respond to a medically necessary cancellation request, I cannot recommend this campground. We visited Icicle River RV Resort, no overnight stay

Overall nice campground, but overpriced for what you get; $45-50 would be more in line with amenities. Staff was very friendly and campground was clean and well kept. To pay for the laundry you must download an app then fund a minimum of $10 even if you don't plan to do that much laundry. WiFi is pretty bad, which is unfortunate if you try to download the laundry app. For this price you would expect a MUCH better WiFi system. T-Mobile cell coverage was basically useless for data. We would stay again in a pinch if hookups needed, but if we get back this way and don't need hookups we will probably try one of the NF campgrounds up the road.

Positives: Clean, well-maintained park in a beautiful setting on the Icicle River. Staff clearly does an excellent job of getting people checked in and into their sites which is important since the entrance is very cramped and rigs can backup quickly. Negatives: As documented on other park review sites, the staff can be quite rude and condescending when dealing with guests. I was greeted at the office with, "You arrived 45 minutes before check-in time." I offered to leave and return at the proper time, but that was declined so I thought we were good. Then the man who guided us into our spot complained loudly that, "You don't give us time to get ready!" This is what I got instead of, "Welcome to our park!" When complying with their rule regarding informing the office when day guests would join us, the office staff was once again rude and condescending instead of thanking me for informing them. Unfortunately, these unpleasant encounters are what I will remember about our 6 days there instead of the beautiful location and facility. Wi-fi is practically non-existent and although not the fault of management, cell service was non-existent inside our trailer and most everyone congregated around the office to use their cell phones as we could reliably get one bar there.

Wonderful spot! Easy reservation process, easy advanced check-in via phone. We were met by the camp manager upon arrival and led to our space. He helped us back in with great advice. The toilets and showers were closed due to COVID restrictions. But the spaces have full hook-ups. Great spot along Icicle River. Most of the town was closed, again due to pandemic restrictions, but we found good hiking nearby and we did find an open ice cream shop! Easy access for large or small rigs. Level spaces on terraces. Good tree cover but not too shady. And pet friendly.

Nit many campgrounds deserve 5 stars but this one does. Friendly staff, clean grounds, very clean bathrooms and free showers. Free morning coffee And cookies, fireplaces. Such a great stay we loved it there and really close to town too!

Great views, very friendly staff that will even help you back into your spot. WiFi not so great but you’re camping so who needs it. Great location for hiking and spending time in Leavenworth.

My wife and I love this place. We have stayed many times. The staff work hard, the sites are clean, bathroom are clean. I would recommend staying here. The golf course close by.

Nice park, staff was excellent, very frindly and helpful. The only downside is no pool and WiFi was non existent. Will visit again.

cramped and not for kids - staff really sold me a bill of crap. 2 dogs, 2 kids no space

Nice location. Very friendly staff. Close to Leavenworth. Right on river.
Now for the bad:
Mediocre bath and shower. Advertised beach is small patch of mud.
Sites 18-28 are small, treeless and set up so two sites share patch of grass with two picnic tables 5 ft from each other. We had three different neighbors in the course of 4 days. Each neighbor had two dogs who barked each time we exited our trailer. No resolution from management. When our neighbor starting hanging her underwear on a drying rack on our "shared" lawn, we packed up and left. No refund but too close quarters for us.
For $45 per night....nothing special unless assigned to next tier of sites in the trees.
Will not return.