Holiday Inn(R) Hotels and Resorts Launches First Self-Service Kiosk

Holiday Inn® Hotels and Resorts began testing a full-service Reception kiosk that allows guests to check into or out of their rooms and change hotel reservations as well as access airline systems to print boarding passes on the spot.

The 90-day test is installed at the Holiday Inn Gwinnett Center in Duluth, Ga., just north of InterContinental Hotels Group headquarters offices in Atlanta. Since opening in January 2004, the prototype hotel has served as a testing ground for other brand innovations, including a modernized 'Great Sign' and new interior design elements like iconic artwork, as well as eHost, Holiday Inn's electronic menu and concierge service, and Kem's Cafe, a modernized comfort food restaurant featuring signature dishes and sauces.