Outsourced Travel Websites
Outsourcing is a dirty little secret for many companies, internet companies included. Although no company wants to talk about it, it is in fact a large issue because it affects the bottom line of these companies while it hurts the local economy. The travel industry has felt this impact as well. It is too easy to outsource call center and technical jobs to places such as India. But if jobs keep going away, who is going to have the money to travel and give it to the very same greedy companies that started the downward cycle?
Our belief is that if you are calling from the USA, you should get an employee from the USA. If you are calling your favorite travel agent from Great Britain, you probably want to speak with someone from Great Britain as well. Someone who knows the area and can speak your language.
Popular travel website companies that outsource many jobs include Expedia/Hotels.com, Orbitz, Priceline, Travelocity and Cendant Hospitality (Super 8, Days Inn, Ramada, Wyndham, Baymont, Wingate, Travelodge, Howard Johnson, Amerihost and Knights Inn).
We can swear that AllStays.com does not employ or outsource any job under our control. We don't worry about a stock price and we don't send our own customers out of the country, wherever they may be located. Our website is built here, stored here, programmed here and maintained here. We strongly push for customer service jobs of all industries to remain in this country. Whether we build an office in Las Vegas, London, or Paris, we'll hire locally for that office. For full disclosure however, we do use a outside phone call service center run by another company that remained open in Texas. This company has now begun to outsource some of these positions as well and against our wishes but out of our control. Although we don't agree with this tactic, we are powerless against it at the moment. Until another solution is found, that is what is happening whether we like it or not.
So how can you avoid the outsourced position when booking travel? Book online right here. Our servers are housed, serviced, secured and maintained in America. Nothing so much as a graphic image on this site was built anywhere else.
A more complete list can be found from CNN's Lou Dobbs, as a resource for this information here.
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